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Privacy Policy

We Need Participant Profile

To get to know you better and ensure you are receiving the needed support, a detailed profile will be maintained. Information will be taken from the Standard Application that we receive from you and your past care providers.

The profile includes:
  • A picture of yourself.
  • Personal information about where you live, phone number, birth date, etc.
  • Missing and emergency contact(s).
  • Additional contacts such as your CLSD social worker, Rail City coordinator(s), and program director(s).
  • Medical information
  • Health care contacts
  • Transportation information
Service information includes
  • Typical daily routine, service information as applicable— Community Living, Day Program, or Employment/Volunteer placement.
  • Weekly schedule
  • Individual characteristics
Comprehensive Behavioural Support Plan

If your support needs become complex and exceed the strategies within your

Individual Service Plan, a Comprehensive Behavioural Support Plan (CBSP) will be created exclusively for you.

NOTE: Additional information about the CBSP is available upon request.

Your Health Information Sheet

A more detailed Health Sheet will be shared with you to fill in these details:

  • Personal information, emergency contacts, and health care provider details.
  • Diagnosis, current medication, allergies, immunization record.
  • Additional health treatment and/or family history information.
Individual Service Plan

An Individual Service Plan (ISP) meeting takes place yearly and is a written document that includes the following information-

  • General information
  • Lifestyle goals: What you wish to accomplish now and in the future (dreams, hopes, and aspirations).
  • Strengths and needs profile: This assists with planning and any barriers which may need to be addressed.
  • Recent service changes.
  • Future goals, activities, and outcomes.
Our Principles

As a responsible organization, we follow the Community Living Service Delivery (CLSD), and Comprehensive Personal Planning and Support Policy (CPP & SP).

  • Actions reflect the equal worth of people.
  • Each participant has unique and shared intellectual, spiritual, social, and physical needs.
  • All interactions convey respect for the value and gifts of each participant.
  • Every participant is offered the choice of varied opportunities for optimal learning and growth.
  • Opportunities for each participant are consistent with a range of what is available to and experienced by others in their community.
  • Optimum learning, growth, and change occur in enriched environments with people who respect and value each other.
Human Rights and Ethical Considerations

Policy 1: The support provided shall recognize a participant’s rights and reflect ethical practices.

Policy 2: Service providers shall interact with participants in a supportive and respectful way.

Policy 3: Participants shall be provided with the support needed to make decisions.

Policy 4: Any act or omission that causes a participant to experience physical, emotional pain, or sexual harm, loss of individual rights, or the misuse of one’s personal property shall be prohibited.

Policy 5: Procedures perceived by a participant to be aversive shall not be used with that participant.

Policy 6: A person-centered planning process shall be used as a means of supporting a

participant in deciding and planning his/her goals and the necessary support required.

Policy 7: The person-centered planning process shall involve the participant and a core group of people who show and care about the participant and are committed to supporting him/her.

Policy 8: The person-centered planning process shall identify the roles and responsibilities of those providing support to the participant in achieving his/her goals.

Policy 9: The person-centered plan shall be documented.

Policy 10: Comprehensive behavior support plans and strategies shall be used when designing support strategies to handle a participant’s challenging, dangerous or harmful behavior.

Policy 11: Comprehensive behavior support strategies shall be based upon objective and thorough assessment information analysis.

Policy 12: Comprehensive behavior support strategies shall be documented in comprehensive behavior support plans.